KreditBee Customer Care Number

KreditBee customer care number 080-4429-2200 is answered from 8 am to 8 pm, Monday to Saturday. That’s a longer window than many fintech helplines, which helps if you can only call before your office opens or after it closes. The second line, 080-6853-4522, reaches the same team, and written queries go to help@kreditbee.in. Both phone lines are closed on Sundays and public holidays.

KreditBee is run by Finnovation Tech Solutions Pvt Ltd in Bengaluru. It doesn’t lend money itself. The app connects borrowers with RBI-registered NBFCs and banks, the largest of which is its group company, KrazyBee Services Limited. That relationship shapes how complaints are escalated, so it’s covered in detail below.

KreditBee Support Overview

Two Phone Lines and a Ticket Option

Both 080-4429-2200 and 080-6853-4522 are Bengaluru landlines connected to the same support desk, so neither is “better” than the other. If one rings busy during the lunchtime peak, try the other.

KreditBee’s own contact page, though, recommends something else for speed: raising a ticket. A ticket in the app goes straight into the support queue with your account already attached, which means the agent doesn’t need to verify who you are or ask for your loan details.

When to call, and when to raise a ticket:

• Call when you need an answer during the conversation, such as a foreclosure amount for today or why an EMI date shows differently.
• Raise a ticket for anything that needs checking, like a payment not reflected, a document re-upload or a closure certificate.
• Email help@kreditbee.in when you’re attaching proof or want a written record of what you asked.

Keep the ticket number. Every escalation step later asks for it.

Your Lender Might Not Be KreditBee

The loan agreement you accept inside the app names the lender, and it’s often KrazyBee Services Limited (formerly KrazyBee Services Private Limited), an NBFC registered with the RBI. KreditBee also works with other regulated lenders, including Northern Arc Capital.

Why this matters in practice:

• Your Key Fact Statement shows the lender’s name, interest rate, processing fee and total repayment amount. Save a copy when you accept the loan.
• For most everyday questions, KreditBee’s support team is still the right starting point, since it services the loan on the lender’s behalf.
• If a complaint goes beyond KreditBee’s own grievance officers, the lender’s grievance team is the next stop.

KrazyBee can be reached at 080-4429-2555 or 080-6853-4555, or by email at reachus@kbnbfc.in.

What Speeds Up the Most Common Requests

A few borrower requests come up again and again. Each has one detail that makes the difference between a quick fix and a long back-and-forth.

EMI paid but still showing as due
 Share the UTR or UPI reference number from your bank app, along with the payment date and amount. Payments made through the app’s own repayment option update fastest; if you paid another way, the reference number is how the team traces it.

Auto-debit (e-NACH) failed
 Check your bank balance on the debit date first. If the balance was sufficient, send a screenshot of your bank statement for that day. Ask whether a fresh mandate is needed, since a rejected mandate sometimes has to be set up again.

Loan disbursed but money not in your account
 Confirm the bank account linked in the app. Disbursals can sit with the receiving bank for a few hours. If it’s been longer than a working day, raise a ticket with the loan ID and your bank’s name.

Closure certificate or NOC
 Request it once the final EMI shows as paid in the app. Keep the certificate permanently; it’s your proof if a credit report ever shows the loan as open.

Credit report still showing the loan as active
 Lenders typically report to credit bureaus in monthly cycles, so give it some time after closure. If it hasn’t updated by the next cycle, send the closure certificate with your complaint and ask for the bureau update to be resent.

Change in mobile number or bank account
 Use the app’s profile or support section rather than a phone call, since these changes usually need fresh verification.

The Grievance Ladder

KreditBee’s grievance process has clearly defined steps, and each one expects you to have tried the previous level first.

At every level, put your ticket number, loan ID and registered mobile number at the top of the email. Forward the previous replies rather than starting a new thread, so the officer can see what’s already been tried.

The RBI route is free and fully online. It’s available once the regulated lender has had 30 days to respond, or if you’re not satisfied with its final reply.

Keeping Your Account Safe

A few habits protect your loan account from misuse:

• Repay only through the KreditBee app or the official payment link it sends. Never transfer money to a personal UPI ID, even if the caller says it’s “faster”.
• KreditBee’s support team won’t need your UPI PIN, card CVV or full OTP to help you.
• If a call claiming to be from KreditBee feels off, hang up and call back on 080-4429-2200 yourself.
• Report any unauthorised transaction to your bank and the national cyber helpline 1930 the same day.

Saving the two official numbers in your phone contacts takes ten seconds and makes it easy to tell a genuine call from an unknown one.

FAQs

Q1. What is the KreditBee customer care number?

KreditBee’s customer care numbers are 080-4429-2200 and 080-6853-4522.

Q2. What are KreditBee customer care timings?

The helpline is open from 8 am to 8 pm, Monday to Saturday, and closed on Sundays and public holidays.

Q3. What is the KreditBee customer care email ID?

You can email help@kreditbee.in for loan and account queries.

Q4. Is KreditBee customer care available on Sunday?

No, the phone lines are closed on Sundays, but you can raise a ticket in the app or send an email any day.

Q5. What is the KreditBee Nodal Officer contact?

The Nodal Officer can be reached on 080-4429-2233 or 080-6853-4501, or at grievance@kreditbee.in.

Q6. Who is the lender behind KreditBee loans?

Loans are issued by RBI-registered partners such as KrazyBee Services Limited, and the lender’s name appears in your loan agreement.

Q7. What is the KrazyBee customer care number?

KrazyBee Services Limited can be contacted on 080-4429-2555 or 080-6853-4555, or at reachus@kbnbfc.in.

Q8. How do I get my KreditBee loan closure certificate?

Request it through the app or help@kreditbee.in once your final EMI shows as paid.

Q9. Where is the KreditBee office located?

KreditBee’s office is at Anjaneya Techno Park, HAL Old Airport Road, Kodihalli, Bengaluru 560008.

Q10. Where can I complain if KreditBee doesn’t resolve my issue?

After using KreditBee’s grievance and nodal officers and the lender’s grievance team, you can file a complaint on the RBI’s portal at cms.rbi.org.in.