BBMP Customer Care Number

BBMP customer care number 1533 still works, even though the BBMP itself no longer exists in its old form. In 2025, the Bruhat Bengaluru Mahanagara Palike was replaced by the Greater Bengaluru Authority (GBA) and five new city corporations. The familiar toll-free helpline carried over, so 1533 remains the number to call for potholes, garbage, streetlights, stormwater drains, fallen trees and other civic issues anywhere in Bengaluru.

What changed is everything behind the number: which office handles your street, which corporation collects your property tax, and where your complaint goes after you hang up. That’s what this page sorts out.

Bengaluru Civic Helpline Overview

What Happened to BBMP

The Greater Bengaluru Governance Act, 2024 dissolved the single-corporation BBMP structure. In its place came a three-tier setup: the Greater Bengaluru Authority at the top for city-wide coordination, five city corporations that run day-to-day civic services, and ward committees below them.

For residents, three practical changes matter most:

• The city now has 369 wards instead of 198, so your ward name or number may have changed.
• Your locality now falls under one of five corporations, each with its own headquarters and officers.
• The website and many online services still run on gov.in, and the 1533 helpline continues city-wide.

Which Corporation Is Yours?

Knowing your corporation helps when you need a local office, a control room or an officer’s name.

Some rough pointers: the old city core around MG Road, Shivajinagar and Gandhinagar sits with Central. Whitefield, Mahadevapura and parts of the Outer Ring Road tech corridor fall under East. Yelahanka and the northern belt go to North, the Jayanagar and Koramangala side to South, and Rajarajeshwari Nagar and the large western belt to West. Boundaries follow specific roads, so check your ward on the GBA website if you live near an edge.

Reporting a Civic Problem on 1533

1533 takes complaints about the services the corporations handle:

• Potholes and damaged roads or footpaths
• Garbage not collected, or garbage dumped on the street
• Streetlights not working
• Blocked or overflowing stormwater drains
• Fallen or dangerous trees and branches
• Stray dog issues
• Dead animals on public roads
• Mosquito breeding and public health nuisances

Before you call, have these ready:

• Exact location: street name, cross, main road, and a landmark such as a school, temple or bus stop
• Your locality and pincode
• A clear description: “streetlight pole no. 14 near the park has been off for four nights” gets routed faster than “lights not working”
• Photos, if you’ll follow up online or on social media

Write down the complaint number the operator gives you. It’s the reference for every follow-up.

e-Khata and Property Tax Queries

Property records are one of the busiest areas for Bengaluru residents right now, and the GBA runs a separate helpline for them: 94806 83695.

A few points that save time:

• The GBA has asked citizens to raise e-Khata issues on this helpline and use the online system rather than visiting offices.
• Complaints from this helpline are escalated to the Assistant Revenue Officer (ARO) concerned through the GBA’s internal grievance tracker.
• e-Khata applications are processed on a “first in, first out” basis, in the order they’re filed.
• You can check your application status online at bbmpeaasthi.karnataka.gov.in using your ePID.

Keep your application number, ePID and the property’s address handy when you call.

Problems That Go to Other Agencies

Several services Bengaluru residents often associate with BBMP are actually run by separate bodies. Calling the right one first avoids a transfer.

If you see a snapped power line after a storm, call BESCOM on 1912 straight away and keep everyone away from it. Fallen trees blocking a road go to 1533.

Rain, Flooding and Fallen Trees

During heavy rain, the GBA promotes 1533 as its main rain and civic helpline, and each city corporation runs a control room. For Bengaluru Central City Corporation, the control room numbers are 94806 85702 and 080-22975803. The other corporations’ control room numbers are shared on the GBA’s official X account, @GBA_office, especially during the monsoon.

For waterlogging, a fallen tree or a flooded underpass:

• Call 1533 and describe the exact spot and how much of the road is blocked.
• If it’s urgent and you can’t get through, try your corporation’s control room.
• You can also post a photo with the location and tag @ICCCBengaluru, the city’s Integrated Command and Control Centre, which the GBA lists for civic complaints.

Following Up When a Complaint Stalls

Most civic complaints are routed to the ward-level engineer or health inspector responsible for your area. If yours hasn’t moved:

• Call 1533 again and quote your complaint number, so it’s treated as a follow-up rather than a new case.
• Post on X with a photo, location and complaint number, tagging @GBA_office or @ICCCBengaluru.
• Visit or write to your corporation’s office with the complaint number and photos.
• Email the GBA at comm@bbmp.gov.in for issues that remain unresolved, including your complaint number, location and dates of earlier follow-ups.

The GBA is also building a unified grievance system, Sahaaya Plus, meant to bring complaints from the helpline, apps and social media into one dashboard. Until it’s live, keeping your complaint number in every message is the simplest way to keep your case connected.

FAQs

Q1. What is the BBMP customer care number?

The BBMP helpline 1533 continues as the toll-free civic helpline under the Greater Bengaluru Authority.

Q2. Does BBMP still exist?

BBMP has been replaced by the Greater Bengaluru Authority and five city corporations, though its website and 1533 helpline continue.

Q3. What is the GBA e-Khata helpline number?

The e-Khata and new Khata helpline is 94806 83695.

Q4. How do I check my e-Khata status?

Check it online at bbmpeaasthi.karnataka.gov.in using your ePID.

Q5. What are the five city corporations in Bengaluru?

They are the Central, North, South, East and West city corporations under the Greater Bengaluru Authority.

Q6. How many wards does Bengaluru have now?

Bengaluru now has 369 wards across the five corporations, up from 198 under BBMP.

Q7. Where is the GBA head office?

The GBA office is at Hudson Circle, N.R. Square, Bengaluru 560002.

Q8. Who should I call for water supply problems in Bengaluru?

Call BWSSB on 1916 for water supply and sewage complaints.

Q9. Who should I call for a power cut in Bengaluru?

Call BESCOM on 1912 for power cuts and electrical faults.

Q10. What is the GBA email ID for complaints?

You can email the Greater Bengaluru Authority at comm@bbmp.gov.in.