UGVCL Customer Care Number

UGVCL customer care number 19121 is the five-digit line for a power company that was carved out of the old Gujarat Electricity Board in 2003. Uttar Gujarat Vij Company Limited began commercial operations in April 2005, and today it supplies electricity across north Gujarat as a wholly owned subsidiary of Gujarat Urja Vikas Nigam Limited (GUVNL). Household and shop consumers can also call the toll-free 1800-233-155335, send “Hi” on WhatsApp to 98258 19121, or email ccc@ugvcl.com. The customer care centre works 24 hours a day.

Large industrial users on high-tension (HT) connections have a separate line, 63566 20021, so the first thing worth knowing is which kind of connection you have.

UGVCL Helpline Overview

LT, HT or WhatsApp: Picking the Right Line

UGVCL divides its consumers by connection type, and each type has its own route in.

Your connection type is printed on your electricity bill. If you’re a household consumer, you’re almost certainly LT.

A handy detail about 19121: it’s a short code, so it works from any mobile network in UGVCL’s area, not just a landline. Saving it in your phone as “UGVCL Light” makes it easy to find in the dark.

Check Who Supplies Your Electricity First

Not every home in north Gujarat gets its power from UGVCL, and this catches out a lot of people near Ahmedabad and Gandhinagar.

• Ahmedabad and Gandhinagar city areas are largely supplied by Torrent Power, a private distribution company with its own helpline.
• Saurashtra and Kutch come under PGVCL, whose helpline is 19122.
• UGVCL covers north Gujarat through circles such as Mehsana, Palanpur, Himatnagar and Sabarmati, including areas on the outskirts of Ahmedabad.

The name of your supplier is printed at the top of your bill. If it says Uttar Gujarat Vij Company, 19121 is your number.

Reporting a Power Cut So It Gets Fixed Faster

UGVCL’s customer care centre runs a single-window, GIS-equipped system. The agent can see your connection’s history and location on screen, so the more precise your details, the faster a lineman reaches the right spot.

Keep these ready before you call or message:

• Consumer number, printed on your electricity bill
• Registered mobile number linked to the connection
• Full address with a landmark, such as a temple, school or bus stand nearby
• Pole or transformer details, if a number is painted on the pole or the transformer near your home
• What exactly is wrong: full outage, low voltage, one phase missing, flickering, or a single house off while neighbours have power

That last point matters. “Whole street dark” points to a feeder or transformer fault, while “only my house” usually means a service wire or meter issue. They go to different crews, and saying which one it is upfront saves a round trip.

Note the complaint reference number the agent gives you. On WhatsApp, it arrives in the chat itself, which makes it easy to forward when you follow up.

Billing, Meters and New Connections

The helpline handles supply complaints round the clock, but some requests move faster through other routes:

• Bill amount looks wrong: email ccc@ugvcl.com with your consumer number, the bill month, and a photo of the bill and your current meter reading. Photographing the meter display with the date visible is the strongest proof in a billing dispute.
• Meter not working or burnt: report it on 19121, then follow up at your sub-division office if a meter replacement is needed.
• New connection, load change or name change: these are handled through UGVCL’s online services and your local sub-division office, since documents and site inspection are involved.
• Paying your bill: use the online payment option on UGVCL’s website or the GUVNL portal, or any authorised payment app that lists UGVCL as a biller.

Electrical Emergencies: Call Straight Away

Some situations shouldn’t wait for a morning follow-up. Call 19121 immediately if you see:

• A snapped or fallen power line, especially after a storm or during the monsoon
• A transformer sparking, smoking or making loud buzzing noises
• An electric pole leaning dangerously or touching a building
• Water collecting around a feeder pillar or meter box in your area

Keep people and animals well away from fallen wires, even if the line looks dead. Give the agent the nearest landmark so the crew can find the spot quickly in poor visibility.

When a Complaint Isn’t Resolved

UGVCL has a clear escalation path for consumers whose issues remain open after the first complaint.

Step 1: Customer care and local office. Register the complaint on 19121, WhatsApp or email. If it isn’t resolved, write to the Deputy Engineer at your sub-division office, quoting your complaint reference number.

Step 2: Consumer Grievance Redressal Forum (CGRF). If the matter still isn’t settled, you can file a grievance with UGVCL’s CGRF. Include your name, address, consumer number, earlier complaint reference numbers, a description of the issue and the relief you’re seeking, with copies of bills or letters.

The Sabarmati forum’s email is forum@ugvcl.com. The current email for the Mehsana bench is listed on UGVCL’s grievance page.

Step 3: Electricity Ombudsman. If you’re not satisfied with the CGRF’s decision, you can appeal to the Electricity Ombudsman appointed by the Gujarat Electricity Regulatory Commission. Details are on the GERC website.

FAQs

Q1. What is the UGVCL customer care number?

UGVCL’s customer care numbers are 19121 and the toll-free 1800-233-155335.

Q2. What is the UGVCL WhatsApp number?

You can send “Hi” to 98258 19121 on WhatsApp to reach UGVCL.

Q3. Is UGVCL customer care available 24 hours?

Yes, UGVCL’s customer care centre works 24 hours a day.

Q4. What is the UGVCL customer care email ID?

Complaints and queries can be emailed to ccc@ugvcl.com.

Q5. What is the UGVCL helpline for HT consumers?

High-tension consumers can call 63566 20021.

Q6. How do I complain about a power cut to UGVCL?

Call 19121 or 1800-233-155335, or WhatsApp 98258 19121, with your consumer number and address.

Q7. Where is the UGVCL head office?

UGVCL’s registered and corporate office is on Visnagar Road, Mehsana 384001, Gujarat.

Q8. What is the UGVCL corporate office phone number?

The corporate office can be reached on 02762-222080 or 02762-222081.

Q9. Is 19121 the number for Torrent Power or PGVCL too?

No, 19121 is for UGVCL; PGVCL uses 19122, and Torrent Power has its own separate helpline.

Q10. How do I escalate an unresolved UGVCL complaint?

Write to your sub-division office first, then file a grievance with UGVCL’s Consumer Grievance Redressal Forum.