Elica Customer Care Number

Elica customer care number 1800-233-0007 connects you to a service network of more than 1,500 trained technicians working out of 300-plus service centres across India. The toll-free line is open from 9 am to 7 pm on all days of the week, and Elica says it calls back within two hours of a service request being registered. If you’d rather type than talk, the WhatsApp chatbot on +91 91751 72074 takes bookings around the clock, and email goes to customercare@elica.in.

Elica is the Italian kitchen ventilation brand best known in India for its chimneys and built-in hobs. Its Indian business now runs under Whirlpool of India Kitchen Appliances Pvt Ltd (formerly Elica PB Whirlpool Kitchen Appliances Pvt Ltd), headquartered in Pune.

Elica Support Overview

Phone, WhatsApp or Email: Which One to Use

Elica’s three main channels each work best for something slightly different.

The WhatsApp chatbot is especially handy after dinner, when a chimney often shows its problems. You can log the request at 11 pm and get the callback the next morning without waiting for the helpline to open.

Bought Your Elica on Amazon? There’s a Separate Line

This is the detail most buyers miss. Elica runs a dedicated helpline for products purchased on Amazon: 74474 40983, 74474 40984 and 74474 40985. Calling the right one first means your order details are easier to match, which speeds up installation and early warranty claims.

For products bought from a showroom, dealer or other online store, the main toll-free line is the right place to start.

What Happens After You Book a Service

Here’s the usual sequence once you register a request:

• You share your name, address, product and the problem by phone, WhatsApp or email.
• Elica generates a case ID for your request.
• A service executive calls you back, typically within two hours.
• The nearest authorised service centre assigns a technician and fixes a visit.

Write the case ID down as soon as you get it. Every follow-up, whether by phone, WhatsApp or email, moves faster when you quote it.

Before you call, keep these ready:

• The model name, printed on the label inside the chimney body or under the hob
• Your invoice or purchase details, including where you bought it
• A one-line description of the fault, such as “auto-clean light blinking” or “left burner won’t stay lit”
• Your full address with a landmark

Care Tips From Elica’s Own Service Guidance

Elica’s service FAQs answer several common questions without needing a technician:

• Knobs on the hob feel stiff: with continuous use, knobs can become hard to turn. Elica recommends a service visit for lubrication or knob replacement rather than forcing them.
• Burner not working after cleaning: let the burner parts dry completely. If the problem continues once dry, register a service request.
• Upgrading burners: on Elica’s MFC built-in hobs, the medium burners can be swapped for Multi Ring Swirl burners. Ask customer care if you want the upgrade.
• Spare parts: Elica recommends getting original spares through the helpline or an authorised service centre, which keeps the warranty intact.

If you smell gas in the kitchen, turn off the cylinder regulator, open the windows and avoid switching electrical appliances on or off. Then call Elica or your authorised service centre, and your LPG distributor or the national LPG emergency number 1906 if the smell persists.

AMC and Cleaning Contracts

Elica offers an Annual Maintenance Contract (AMC) for chimneys and an Annual Cleaning Contract for built-in hobs. Under the AMC, a technician carries out preventive cleaning, dismantling the product where needed and checking that it works safely.

Key points from Elica’s AMC terms:

• Register AMC visits through the helpline (1800-233-0007 or 92430 07666) and ask for the call to be logged as an AMC call.
• Elica creates a unique case ID and asks the service centre to attend within 24 working hours.
• You’ll be reminded up to three times in a week for each scheduled service. If you don’t respond or give an appointment, that visit is counted as done, so keep an eye on reminder calls and messages.
• If you sign an AMC in an area without an authorised service provider, the amount is refunded after deducting a 2.5% financial charge.

For Indian kitchens with heavy tadka cooking, an annual deep clean makes a visible difference to suction. If your chimney is past its main warranty, an AMC is worth considering before the festive season, when kitchens work hardest.

Warranty: Check Your Model’s Card

Elica’s warranty varies by product line. Several current filterless auto-clean chimneys are sold with a 15-year warranty on the motor and a 5-year comprehensive warranty, according to their retail listings, while other models and products carry different terms. The warranty card in the box and your invoice are the final word.

A few habits that make claims simpler:

• Keep the invoice and warranty card together, and photograph both on the day of installation.
• Use Elica’s authorised technicians for installation and repairs, as Elica recommends, so there’s no question over coverage.
• For built-in hobs, note whether your model has a flame failure device (FFD); it’s mentioned in model names and helps the technician bring the right parts.

Escalating an Unresolved Request

If your service request hasn’t been resolved through the helpline or WhatsApp, Elica lists a manager-level escalation email: service@elica.in.

A clear escalation email includes:

• Your case ID and the date you first registered the complaint
• The product, model name and purchase date
• What’s been done so far, in two or three lines
• What you need now: a visit, a part replacement or a repair under warranty
• Your phone number and address

Attach the invoice and any photos, and copy customercare@elica.in so both teams have the same information.

Products Elica Services in India

Elica’s after-sales network covers its full kitchen range:

• Chimneys: filterless auto-clean, baffle filter, EDS, wall-mounted, island, hanging and ceiling models
• Built-in hobs: Inox, Pro, Classic, Flexi, DT and DF series, in three to five-burner versions
• Induction hobs: two-zone and four-zone built-in models
• Ovens: built-in ovens, combo ovens and built-in microwaves
• Other appliances: dishwashers, fryers, warmer drawers, wine coolers and barbecues

FAQs

Q1. What is the Elica customer care number?

Elica’s toll-free customer care number is 1800-233-0007, with 92430 07666 as an alternate number.

Q2. What are Elica customer care timings?

The helpline works from 9 am to 7 pm, all days of the week.

Q3. What is the Elica WhatsApp number?

Elica’s WhatsApp chatbot is +91 91751 72074, available 24×7.

Q4. What is the Elica customer care email ID?

You can email customercare@elica.in for service and complaints.

Q5. How do I escalate an Elica service complaint?

Email service@elica.in with your case ID, product details and invoice.

Q6. Is there a separate Elica helpline for Amazon orders?

Yes, Elica lists 74474 40983, 74474 40984 and 74474 40985 for products bought on Amazon.

Q7. How quickly does Elica call back after a service booking?

Elica promises a callback within two hours of registering a service request.

Q8. Does Elica offer an AMC for chimneys?

Yes, Elica offers an annual maintenance contract that includes preventive cleaning by an authorised technician.

Q9. Which company handles Elica in India?

Elica’s Indian business is run by Whirlpool of India Kitchen Appliances Pvt Ltd, formerly Elica PB Whirlpool Kitchen Appliances.

Q10. Where is Elica’s head office in India?

Elica’s corporate office is at Meera Crystal Building, Undri, Pune 411060.